Handling Time we will usually ship within 2 business days
Our Shipping is by a courier service and delivery times are 7 to 10 days.
Some Remote area in WA, QLD, NT may incur Additional shipping charges. We will send an email to advise if this occurs with extra shipping to be paid
Returns for non-acceptance of goods
Please note: If your shipment is returned to us as a result of incorrect address or insufficient information you will be required to pay a second freight charge or a refund of your order less initial freight cost will be completed. For FREE freight options, we still pay freight at our end and are absorbed in the overall cost of purchase. Again if FREE freight parcels are returned the same policy applies as above.
We pay shipping on your behalf and it is incorporated into the cost of the FREE Shipping packs. If however, you return your order or it is returned for non-delivery the freight charge incurred by us will be deducted from the amount. Return freight is at buyer’s expense.
Returns of Faulty or Unwanted product
Returns for faulty product will only be accreted if we are notified via email within 3 days of receipt of goods. We will request a photo of the damaged item emailed to us prior to its return. Returns must be confirmed via email before being returned to us for refund or exchange. Return shipment it as buyer’s expense. Return of unwanted product will not be accepted. This includes if you are not happy with shape or coloring.
Pick up Available from our showroom located in Preston, Melbourne. Please call us on 1300 773 511 to book a time and obtain the address. Pick up is cash or Credit Card or PayPal.
We attempt to answer all emails in a timely fashion our policy is to answer all inquiries within 24 hours.
No two Himalayan Salt Lamps or natural Himalayan Salt products will ever be the same. They naturally contain veins, cracks and striations that make each item individually unique. The colors range from almost pure white, to light orange, tho at times a deep dark orange that is almost red. Weight and size will vary within product styles, and we only give approximations and averages. Due to these variances, we cannot guarantee exact shape, size, or color. However, we do guarantee that our entire Himalayan Salt Lamp and Himalayan Salt product collection is one of a kind dating back over 250 million years truly a unique artefact.